Question 1

What services does your property management include?

Accepted Answer

We provide comprehensive property management services, including 24/7 customer support, pricing automation, listing optimization, guest communication, claims and reviews handling, and sourcing quotes for maintenance.

Question 2

Who is responsible for the cleaning fees?

Accepted Answer

The cleaning fees are the responsibility of the owner. However, these fees are included in the total payout from guests, ensuring that owners are not out-of-pocket for cleaning costs.

Question 3

How is maintenance handled?

Accepted Answer

While the owner is responsible for the costs of maintenance, we will source quotes from trusted service providers and manage the process for you.

Question 4

Will I have access to my property listing and calendar?

Accepted Answer

Yes, owners will have full access to the calendar to view bookings and block dates if needed. However, we manage all other aspects of the listing to ensure consistency and optimal performance.

Question 5

What about local regulations and licensing?

Accepted Answer

Owners are responsible for ensuring their property complies with all local regulations and licensing requirements. We can provide guidance and resources to help you navigate these requirements.

Frequently Asked Questions

Everything Property Owners Need To Know

Services

Billing & Optimization

Owner Flexibility & Guest Management

Own a property in DMV?

Frequently Asked Questions

Everything Property Owners Need To Know

Services

What services does your property management include?

Who is responsible for the cleaning fees?

How is maintenance handled?

Will I have access to my property listing and calendar?

What about local regulations and licensing?

Billing & Optimization

How are invoices handled?

How are nightly rates and pricing determined?

What support do you provide for guests?

Who handles guest claims and reviews?

How do you ensure my property stands out in search results?

Owner Flexibility & Guest Management

Can I block dates for personal use?

What if there is damage to my property?

How do you manage guest communication?

Do I need to provide any special amenities?

What if I have a special request or need for my property?

Own a property in DMV?